Understand. Assess. Authorize.
The RELAY
approach.
Appliance diagnosis and repair with a clear scope before the work. Tell us what has changed, and we will help arrange a useful first visit.
RECORD 01
about
The appliance and symptom
Identify the appliance
The first visit is for understanding the concern. We explain the diagnostic scope, report the findings and discuss a repair estimate before parts or additional work are authorized.
Share the type, model information you have and a short account of the concern.
RECORD 02
about
The diagnostic visit
Arrange an assessment
Confirm access, the diagnostic fee and the agreed visit window.
Discuss a concern with a dishwasher, oven or refrigerator and the appliance information needed for an assessment.
RECORD 03
about
Repair authorization
Authorize the next step
Review the findings and written repair estimate before any additional work proceeds.
An agreed inspection or maintenance scope for the household appliances listed in your service brief.