Mila Hart

01

Founder & care lead

A considered way of working

Mila plans each introduction around the pet’s normal day. She coordinates the care notes and gives families a consistent person to speak with before a first visit.

We begin with a meet-and-greet, not a one-size-fits-all booking. Tell us about the routines, handling preferences and practical details that help your pet settle in. We confirm suitability and the care plan before accepting a stay.

02

The first conversation

Begin with a brief enquiry to hello@pippin.example. Our coordinator discusses the appropriate next step before confirming a visit or project conversation.

03

Working together

We explain the process before the work begins, with a written scope or appointment confirmation and a clear route for questions.