From the workshop
The technicians
Get to know the people behind TORQUE. Good work begins with people who listen, explain the next step and keep the details connected.
WORKSHOP RECORD
Workshop director
Mason Reed
Mason starts with what a driver has noticed and when it happens. He organizes assessment, explanation and authorization as separate steps, so a client can understand the proposed work before agreeing to it. Clear job notes matter as much as a well-planned workshop day.
WORKSHOP RECORD
Diagnostics lead
Talia Brooks
Talia turns reported symptoms and assessment findings into a clear work recommendation, with additional investigation discussed before it is added.
WORKSHOP RECORD
Service adviser
Oliver Chen
Oliver coordinates bookings, estimates and collection arrangements, keeping clients informed when the job scope needs a decision.