Fireside note 01
Before the seasonal visit
Let the appliance cool, clear the hearth and discuss access. Keep appliance documents available and mention changes noticed since the last service.
A NOTE TO KEEP WITH THE HEARTH DOCUMENTS
01
Confirm the preparation
Discuss the appliance and follow the preparation instructions agreed for the actual service.
02
Let the hearth cool
Keep the appliance unlit before the visit as instructed and clear the agreed working area.
03
Share what changed
Make a note of changes since the last service and keep relevant appliance documents available.
CARE STARTS WITH A CONVERSATION
Make room
for warmth.
Tell us about the hearth, the property and the care you are considering.
Arrange a conversation