People. Property. A clear plan.
For occupiers
Clear information about property communication and routine requests.
DESK RECORD 1
Routine questions
Contact the occupier coordinator with your property reference, contact number and a brief description of the question. We handle routine messages during the published office hours and keep the conversation with the relevant property record.
DESK RECORD 2
Maintenance requests
Use the maintenance request page for routine repairs, describing the location and what you noticed. Do not include door codes or account passwords. The coordinator confirms access and the proposed visit separately.
DESK RECORD 3
Urgent property matters
The emergency contact arrangement for your specific property is provided in the occupier welcome information. The website form is not monitored as an emergency channel. An immediate danger needs the appropriate local emergency service, not a routine maintenance request.