Observe. Understand. Plan.
Preparing for an assessment
A useful assessment starts with a clear account of the property and the concern.
OBSERVATION
Tell us what you noticed
Keep a short record of the locations and the times you noticed the concern. Photographs can help explain the assessment brief; there is no need to identify the cause yourself.
ASSESSMENT
Plan the access
Tell the coordinator about occupied rooms, pets, access restrictions and any practical needs. We will confirm which areas need to be available for the assessment.
NEXT ACTION
Your visit instructions
Any service-specific preparation is provided directly by the technician after the proposed work is understood. Keep that written information with your appointment confirmation and ask us about anything unclear before the visit.