A DEVICE. A QUESTION.
A CLEARER PROCESS.

A clearer starting point for a device problem. Explain the general issue, understand the assessment process and keep private files in the appropriate handover.

Hard-drive enquiries

A general enquiry about an authorized hard-drive device and the actual provider’s assessment process.

SSD enquiries

A general enquiry about an authorized solid-state storage device and the scope the actual provider can assess.

Removable-media enquiries

A general enquiry about authorized USB or memory-card storage and the provider’s appropriate intake process.

Storage device assessment

A separately agreed assessment of an authorized device, with handling, scope and actual costs explained before work.

The recovery proposal

A written proposal for any possible recovery work, with limits, scope, costs and approval responsibilities made clear.

The return and handover

An agreed device and data handover with the actual provider’s privacy, return and retention arrangements explained.

Describe the general device and issue you want to discuss. Do not send passwords, private files or confidential device records through this preview.