The ALIGN approach
Life happens
between appointments.
We begin with the person and the activities that matter to them. The assessment and care conversation should remain understandable.
A little more
room to ask.
We listen to the reason for the visit, explain the assessment process and clarify the next step. A useful conversation includes the questions as well as the practical arrangements.
Meet our people
01
People before a plan
Understand the priorities and questions before discussing a care arrangement.
02
An explained assessment
Make the process, relevant findings and proposed next step understandable.
03
Clear practical details
Keep fees, preparation, communication and appointment arrangements visible.
Start with
your everyday.
Tell us what you would like to understand about a visit. Keep clinical records and confidential information out of a general enquiry.
Ask about a visit