The desk notes
SIDENOTE / WORKING DESK
Small notes.
Useful context.
Practical reading around the actual task list, responsibilities and appropriate handover.
READING 01
A useful first task list
Separate the tasks, deadlines and approvals you want to discuss before agreeing the actual support scope.
Read the desk noteREADING 02
Preparing a clear handover
Document the work and responsibilities first. Credentials and sensitive records use an appropriate separately agreed channel.
Read the desk noteNEXT NOTE / A USEFUL START
The useful work.
A defined place.
Tell the desk about the general tasks, deadlines and approvals you want to discuss. Passwords and confidential records belong in a separately agreed appropriate channel.
Start a support brief